Mass Promo

MASS PROMO POLICIES PAGE

1.  Art and Design is free with any paid order* (does not include any set-up charges or extra charges incurred by the manufacturer of products).  Artwork designed by Mass Promo may only be used with promotional products specifically purchased from Mass Promo Promotional Co. by the customer.  A one-time $120.00 logo charge applies for universal application of artwork created by Mass Promo Promotional Co. without purchase of promotional products.

2.  Production on orders begins only after the final artwork has been approved by the customer and only after the order has been paid for in full.  Please allow for sufficient production time for each specific item. Call in advance of your event date. Rush charges may be applicable. Mass Promo reserves the right to deny any order with insufficient time to meet customers' event date.

3.  As a registered New York State Sales Tax Vendor, Mass Promo is required to charge the appropriate sales tax on all orders. Please contact our Customer Service department if your organization is tax exempt and forward the appropriate documents.

4.  All discrepancies with any order must be reported within 3 days of receipt.  No claims will be honored on goods called in by third parties.  Products may only be returned if factory defective.  Please inspect all goods prior to distribution.  Please contact our Customer Service department with any issues that may relate.

5.  Product pricing and availability of merchandise is subject to change or to be discontinued without notice.  We will not accept responsibility for manufacturers' inability to supply merchandise.